This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Dawa Mkononi website and mobile application (the "Service") and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and definitions
Words with an initial capital letter have meanings defined under the following conditions. The following definitions have the same meaning regardless of whether they appear in singular or plural.
- Company (referred to as "the Company", "We", "Us" or "Our") refers to DMRX Company Limited, PSSSF Twin Towers, Mission Street, Dar es Salaam, Tanzania.
- Application means the Dawa Mkononi software program provided by the Company.
- Account means a unique account created for you to access our Service or parts of our Service.
- Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service Provider means any natural or legal person who processes data on behalf of the Company.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
- You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
Collecting and using your personal data
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to: your name, email address, phone number, pharmacy or facility name, delivery address and Usage Data.
Usage Data
Usage Data is collected automatically when using the Service. It may include information such as your Device's Internet Protocol address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service through a mobile device, we may collect certain information automatically, including the type of mobile device you use, its unique ID, IP address, operating system and the type of mobile browser you use.
Location information
With your permission, the Application may collect your Device's location to provide delivery services and to improve our Service. You can enable or disable access to this information at any time through your Device settings.
Use of your personal data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage your Account and give you access to the functionality available to registered users.
- To fulfil orders, process payments and arrange delivery of products you have purchased.
- To assess credit financing applications and manage repayment where you have opted into financing.
- To contact you by email, telephone, SMS or push notification regarding updates or informative communications related to the Service.
- To provide you with news, special offers and general information about other goods and services we offer, unless you have opted out.
- To manage your requests and provide customer support.
- For business transfers, in connection with any merger, sale of Company assets, financing or acquisition.
- For other purposes, such as data analysis, identifying usage trends and improving our Service, products and marketing.
Retention of your personal data
The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies.
Transfer of your personal data
Your information may be processed at the Company's operating offices and in any other places where the parties involved in the processing are located, which may be outside your jurisdiction. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Disclosure of your personal data
We may disclose your Personal Data in the following situations: in connection with a business transaction; where required to do so by law or in response to valid requests by public authorities; to protect and defend the rights or property of the Company; to prevent or investigate possible wrongdoing in connection with the Service; or to protect the personal safety of users of the Service or the public.
Security of your personal data
The security of your Personal Data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service providers
We may share your information with third-party Service Providers to facilitate our Service, process payments (including Selcom Pay), provide delivery services, perform Service-related tasks or help us analyse how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Children's privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
Links to other websites
Our Service may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, where appropriate, by email or a prominent notice in the Application. You are advised to review this Privacy Policy periodically for any changes.
Contact us
If you have any questions about this Privacy Policy, you can contact us:
- By email: info@dawamkononi.com
- By phone: +255 710 962 652
- By visiting the contact page on our website